The design of the back roller track varies, and is either an S-Track or an L-Track massage chair.

S-Track: The 's in S-Track stands for "sinusoidal", which is generally considered a wave pattern. These roller tracks follow the curve of the spine,moving up and down from the neck to the lower back

L-Track: L Track massage chairs work the same way as S Tracks but extend further down toward the lower body. An S-Track massage chai willonly
go as far down as your lower back, but an L-Track will travel down to the back of your legs

An L-Track is an extension of the S-Track, and can massage more areas of your body. Massage chairs with S-Track designs may be a little more affordable, but they won’t give you as much body coverage. If you’re looking for a massage chair to help your lower back, hamstrings or glutes, you’ll want to select an L-Track.

They describe the motion of the rollers themselves.
2D - Massage Rollers move Up/Down and Sideways.
3D - Massage Rollers move Up/Down, Sideways, and In/out
4D - Same as 3D but you can control each indicidual massage head

For a massage that most closely replicates a human-touch, a 3D or 4D massage chair will be your best bet.

The massage rollers will be able to identify and target your unique pressure points by adjusting and tailoring the rollers to your body.

Bluetooth allows you to wirelessly connect to the speakers in the chair to enjoy music or guided meditation.

Zero Gravity is a technique that extends your knees and elevates them above your heart, creating a sense of weightlessness that also helps with
spinal decompression.

White Glove delivery is required for all Massage Chairs. White Glove delivery typically includes inside delivery, removal of packaging materials, and setup. A delivery date/time is coordinated by the manufacturer with the customer within 3-5 business days of purchase. White Glove Delivery feesare nonrefundable and when initiating a return with the massage chair manufacturer, the customer wil be charged a return label fee which will be
deducted from their refund.

Air Compression - Inflating and deflating in a variety of methods and speeds to press the muscles and connective tissues.

Electric Pulse - Sends mild electrical pulses through the skin to help stimulate injured muscles or manipulate nerves to reduce pain.

Kneading - Applying pressure by lifting the muscle in circular and upwards motions. Kneading is used to break down and realign collagen fibres to increase flexibility and range of movement in the muscle.

Percussion - A breakthrough treatment for soft tissue pain and soreness through the use of a tool that provides rapid, short duration pulses deep into the soft tissues of the body.

Rolling - A massage technique which is used to loosen the skin, release muscle tension, decrease pain and increase flexibility.

Shiatsu - An alternative technique that involves manual pressure applied to specific points on the body in an attempt to relieve tension and pain.

Vibration - A gentle, trembling movement that stimulates soft tissues and help stimulate nerves, relieve muscular tension and decrease stress.

Some products are eligible for Free Shipping on Brookstone.com. The Free Shipping does not also apply to other non-eligible items in your cart. See the items currently available for Free Shipping.

Please allow 5-7 business days to process your order (up to 10 days for products shipping from international sources) due to additional precautions our fulfillment center is taking to keep themselves, and you, safe.

Ground Service Only - We use USPS, UPS, and FedEx depending on the product ordered.

United States and Canada

White Glove delivery is required for all Massage Chairs. White Glove delivery typically includes inside delivery, removal of packaging materials, andsetup. A delivery date/time is coordinated by the manufacturer with the customer within 3-5 business days of purchase.
White Glove Delivery fees are nonrefundable and when nitiating a return with the massage chair manufacturer, the customer willbe charged a
return label fee which will be deducted from their refund.
Additional White Glove Delivery Fees May need to be collected for excessive effort to deliver the product, difficulties at the delivery location,
rescheduling of delivery, and is at the discretion of the provider.

It can take up to 10 business days from the date an order ships for the order to arrive. Products shipping from an international source can take up
to 6-10 weeks

We want you to love shopping at Brookstone.com. If products purchased from Brookstone.com do not meet your expectations, you may return them with the packing slip within 30 days of delivery.

Customers are required to coordinate and pay for the return shipping themselves. Brookstone does not coordinate or pay for any return shipping. Refunds will be returned in the method of which you paid. Original shipping and handling charges will not be refunded. After 30 days, please refer to the original manufacturer’s warranty for product and service issues.

Should you have any questions regarding this policy, please reach out to Brookstone.com Customer Care at 1-888-454-9752. Brookstone reserves the right to deny any return should the conditions of the items not meet the Return Policy and/or if items are used outside of the manufacturer’s specifications.

If the return is processed directly by the vendor, customers must follow the vendor’s specific shipping and return policies. Additionally, original White Glove/Shipping fees are non-refundable.

PLEASE NOTE: Some items such as personalized items (monogramed) and personal care products. Non-Refundable items include: Pillows, Sock-wear, some fitness and massage products or any other “personal care” products. Personal Care is defined as any product that makes direct and continuous contact with the skin. Unopened/sealed items are acceptable for return. Personalized items and items marked as final sale or non-returnable are also ineligible for refunds.

Brookstone wants you to be fully satisfied with your purchase. If you are not satisfied, please reach out to our customer service team by email customercare@brookstone.com.

Brookstone wants you to be fully satisfied with your purchase. If you are not satisfied, please reach out to our customer service team by email customercare@brookstone.com. Returns for massage chairs need to be initiated with the chair manufacturer, but our customer service team will be happy to guide you through the process. 

Please note that original White Glove/Shipping fees are non-refundable. If the return is processed directly by the chair manufacturer, customers must follow the manufacturer’s return policies.

Customers should save their return tracking numbers to track their packages and confirm delivery.

All returns are processed within 10-15 business days from the date received in our facility. Customers will receive an email notification with their refund details as soon as the credit is processed.

We do not offer exchanges.

We do not offer store credit.

Orders are placed online by adding a product to your cart and following the checkout process.

An 'Order Confirmation' email is sent to the email address provided by the customer at checkout.

Infortunately we cannot cancel orders after they are placed. Please wait to receive your item and then proceed to our returns page

Google Pay, Amazon Pay, PayPal, Klarna, Visa, Discover, Mastercard, & American Express

Klarna is a "buy now, pay later' service that allows online shoppers to pay 25% of the full price up-front, and the remaining 75% of the total amount
in 3 installments every 2-weeks from the purchase date.

All orders are charged at the time the order is placed.

For warranty related questions on previously purchased products, please contact the original manufacturer for assistance. To locate the
manufacturers contact information, please reference your product manual. Brookstone does not manufacture any products
If you are not satisfied with your product, or believe you received a non-conforming product, you have 30 days from the date your order was
delivered to return your product to us - if the product was purchased at Brookstone.com

We do not carry or sell replacement parts at Brookstone.com. You will have to contact the original product manufacturer for assistance. To locate
the manufacturers contact information, please reference your product manual

No. You would have to contact the original product manufacturer for assistance. To locate the manuracturers contact information, please reference
your product manual.

If you purchased a product at a Brookstone airport store, please contact them directly for assistance at: 1-800-326-711. Aiport stores are managed
by the Hudson Group

If you purchased a Brookstone licensed product at Macy's, Kohls, Target, or any other retailer - please contact them directly for assistance.

Unfortunately we are no longer able to provide Brookstone Application Support